FAQ

Questions answered


Frequently Asked Questions

We aim high at being focused on building relationships with our clients and community.

What are the steps involved in applying for funding online?

With STM FINANCE , you can easily apply for a loan without having to travel! Here are the 5 steps to follow:

  1. Depending on your project, you choose the loan that suits you. Thanks to our simulator, depending on the amount you need, you can customize the monthly payment and duration that you think is best suited to your situation. All you have to do is enter your request!
  2. You will receive an immediate response in principle, as well as an e-mail summarizing your request.
  3. A local loan officer will contact you to process your file. He or she will be responsible for guiding you through the process.
  4. You will be asked to provide the necessary information and documents to complete your loan file.
  5. After analysis of your request, your credit will be validated, we will ask you for your bank details to make the transfer of funds so that you can use it.

Can I change the amount of my monthly payments? How long will my credit last?

With STM FINANCE ' loan offers, you can change the amount of your monthly payments at any time, as many times as you want, after studying your file.

It's been more than 48 hours since I entered my file, and I still don't have an answer?

Normally, an e-mail has been sent to you. We therefore invite you to check your mailbox, including the "Spam" folder. If you have not received anything, you can write to a customer advisor at: